Privacy Notice

1. Who we are

Connect Taiwan is a founder-led sourcing and trade consulting business based in Taipei, Taiwan, operated by Vivi Hsu (許加玟). You can reach us at vivi@connectaiwan.com for any privacy question or request.

2. Personal data we collect

• Contact and enquiry data — name, email address, company name, country, phone or WhatsApp number, travel dates and the content of the messages you send through our forms.
• Project data — product descriptions, quantities, sourcing requirements and other business information you share so we can advise you.
• Booking and payment data — the service requested, booking reference, booking status and payment status. Payments are arranged separately by payment link or bank transfer; we do not collect or store card numbers on this website.
• Technical and usage data — IP address, device and browser type, pages viewed and referring source, collected through our hosting and analytics tooling.
• Correspondence — emails, scheduling records and meeting notes relating to your engagement.

3. Why we use your data and our legal basis

• Responding to enquiries and providing our services — necessary to take steps at your request and to perform our contract with you.
• Processing purchases, invoicing and record keeping — contract performance and compliance with legal and tax obligations.
• Security and fraud prevention — our legitimate interest in protecting our website, clients and business.
• Improving our website and services — our legitimate interest in understanding how our site is used.
• Sending service updates or marketing — your consent, which you may withdraw at any time.

4. Who we share data with

• Payment and banking providers — banks and, where used, a payment provider that issues the payment link, which process the payment details needed to collect and reconcile your payment.
• Service providers and subprocessors — hosting, database, email, scheduling and analytics providers who process data on our instructions.
• Suppliers and partners — only where you ask us to introduce you to a factory, supplier or partner, and only with the information needed for that introduction.
• Professional advisers — accountants and legal advisers where necessary.
• Authorities — where disclosure is required by law or to establish or defend legal claims.

We do not sell your personal data.

5. International transfers

We operate from Taiwan and work with clients and providers worldwide, so your data may be transferred outside your country of residence. Where data is transferred out of the UK or EEA, we rely on appropriate safeguards such as standard contractual clauses or an adequacy decision.

6. How long we keep data

We keep enquiry data for up to two years after our last contact with you, and client and transaction records for as long as required by applicable accounting and tax law (typically up to seven years). When data is no longer needed it is deleted or anonymised.

7. Your rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, portability, and you may object to processing based on our legitimate interests or withdraw consent at any time. To exercise any of these rights, email vivi@connectaiwan.com. We aim to respond within one month. If you are in the UK or EEA you also have the right to complain to your local data protection supervisory authority.

8. Security

We apply appropriate technical and organisational measures, including encryption in transit, access controls and restricted database policies, to protect personal data against unauthorised access, loss or misuse.

9. Cookies

Our site uses essential cookies and similar technologies required for the website and checkout to function, and limited analytics cookies that help us understand aggregate site usage. You can block or delete cookies through your browser settings; essential cookies are required for the site to work correctly.

10. Changes to this notice

We may update this notice from time to time. The date at the top of this page shows when it was last revised.