Refund Policy
Last updated: 3 September 2026
Connect Taiwan wants you to be confident in the consultation and business support services you buy from us. This policy explains how refunds work.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.
How to request a refund
Email us at vivi@connectaiwan.com with your booking reference and a short note about what went wrong. We reply to every refund request within two business days.
How refunds are processed
Approved refunds are returned by the same method used for payment — the original payment link or a bank transfer back to the account the payment came from. Depending on your bank, it may take a few business days for the funds to appear. Refunds are made in the currency of the original payment.
Bookings not yet paid
Booking requests submitted on this website do not take a payment. If you change your mind before paying, simply let us know and we will cancel the request at no cost.
Partial refunds
If you have paid for a package of consultation hours and used part of it, you may request a refund for the unused hours within the 30-day period. We will pro-rate the refund based on the hours delivered.
Questions
For any question about this policy, or about a specific booking, contact us at vivi@connectaiwan.com.